FREQUENTLY ASKED QUESTIONS:

Are you bonded and insured?
YES! Dog Days is Licensed, Insured and Bonded! Rest assured that you, your pets, and your home will be completely safe and secure with us.

How much experience do you have?
10 Years of Pet Sitting and Animal Rescue Experience.
Certified ABC Dog Trainer (Animal Behavior College)
Certified in Pet First Aid and CPR

What Types of pets do you accept?
All types. We have experience with dogs, cats, birds, rabbits, lizards, gerbils, hamsters, turtles, snakes, fish, ferrets, and more! We will do our very best to meet your expectations if you have a special pet or unusual needs.

What areas do you serve?
Simi Valley, Moorpark, Thousand Oaks, Westlake Village, Agoura Hills, Wood Ranch and Newbury Park. We also consider Woodland Hills, Northridge, Porter Ranch, Oak Park, and Camarillo, depending on the pet’s needs and our schedule.

How much do you charge?
Our rates are tailored to your pet’s care and your requests.
Please see
 Service & Rates

May I offer a gratuity to my pet sitter?
Yes, you may offer it directly to your sitter. 100% of gratuities go to your pet sitter.

Do your prices increase if I have multiple pets?
NO, Our prices only increase from that in Service & Rates if the amount of pets that need our care is unusual. For example, if you have 3 dogs, 4 cats, 2 lizards, 2 fish tanks and a hamster, it might take more than an hour to provide proper care for all of your pets. In these cases, we will need to meet you and your pets and learn their basic routine to be able to provide an estimate.

What services do you offer?
In-home pet visits, in-home overnight pet sitting, dog walking, dog running/exercise, pet taxi, veterinarian transportation, pet waste cleanup, trash, mail & plant services and MORE.  Please see Service & Rates

What does a visit include?
Our method at Dog Days is a personalized approach. We will meet with you at your home to discuss a specific care plan tailored to keeping your pets as happy and safe as they are when you are home! Please see Service & Rates for more information.

How often do you visit my pets?
That is your decision. People with dogs typically schedule 2 or 3 visits per day. Many people, especially with dogs, choose to schedule an Overnight stay, and then have us come back mid day for a walk or visit. People with cats usually ask us to visit a minimum of 1 time per day when they're away.We will not skip days.

How long is each visit?
During each visit we take your pets outside for a potty break; refresh their food and water, Pick up waste/clean their litter box and of course, give them tender loving care! Most visits are around 30 minutes but we charge by service, not time.

What time can you visit my pets?
Visit times can be personalized. In general, morning visits take place between 7 a.m and 9 a.m., afternoon visits between 11 am and 2 pm, and evening visits between 4pm and 9 pm. Overnight stays are a minimum of 10-12 hours in length and generally constitute service between 7 pm and
7 am.


What is the purpose of the Free In-Home Consultation?
We provide a free in-home consultation so that you have the opportunity to meet with your petsitter and communicate any information necessary so that we may provide the best care for your pets. Please provide a key at the time of your consultation. For more information on what to expect, please see Getting Started below.

Do you administer medications to pets?
YES. We have veterinary medical experience, which includes every type of medication. We are also certified in Pet First Aid and CPR.

Do you have references?
References are available upon request. Please also check our Testimonials section.

How far in advance do I need to make reservations?
The sooner the better! Keep in mind that holidays fill up much faster than other times.

Do you take "last-minute" reservations? 
Yes, ONLY, if you are a current Client, and we already have your key, a completed original set of Pet Services forms (Service Agreement, Pet Owner Profile, Pet Profile and Veterinarian Release). We will make every effort to accommodate last minute NEW clients, depending on the time and resources available.

Do you have any professional affiliations or memberships?
Yes! Please visit our Certifications & Affiliations Page

How much notice do you need for a cancellation? 
Cancellations may be made up to two days in advance of the first scheduled service. After that period, a cancellation fee equal to one visit will be charged. During holiday periods, cancellations may be made up to TEN days in advance of the first scheduled service. After that a cancellation fee of 35% of the total reservation will be charged.

How am I billed and when is it due? 
100% of the fee is expected prior to all services rendered. We currently accept cash, personal checks, and payment via PayPal. We will not accept post-dated checks.

Is my personal information kept confidential?
Yes. We do not disclose any client information to any third parties. All Service Agreements, Pet Owner Profiles, and the Veterinarian forms are kept safe and secure in a locked cabinet. Only the pet sitter will have access to your personal information. 

What happens if my pet becomes ill or injured?
This is why Emergency Contact and Vet Information is so important! 

What happens if my pet gets out of the yard?
All pets must wear identification tags while under our care. We also, require that all gates on your property be locked while you are away. 

How do I get my key back when I return from my trip?
We will NOT leave it in a designated area. We can set up a $10 appointment to bring it back to you if you prefer not to be enrolled in the Ready Key Program.

What do you do with my key if it is on file?
Your security is important to us, we want to make sure that in case of a break in, you will be protected, that is why we have a special system of coding your keys, your name and address are never with your key and they are locked up when not in use.

Do I have to have another appointment and fill out another service agreement every time I leave town?
No. Once your service agreement is on file, a quick call to Dog Days is all you need to book service.

 

GETTING STARTED:

Schedule a FREE Consultation
Call, text or email to reach us. We will answer questions about availability and then set up a time to meet you and your pets at your house for the initial consultation. Please see Contact Us.

What to expect at your initial consultation
Dog Days provides forms requesting information about you and your pets, including emergency information.  Depending on which services you are requesting, you will be asked to fill out a personalized combination of the following forms:

Service Agreement: This defines both your responsibilities and your petsitter’s responsibilities to create a successful arrangement.

Client & Pet Profile: Your contact information and details regarding care of your home. Details about each pet specifically.

Veterinary Release: Pet’s vet info as well as permission for your petsitter to take your pet(s) to the vet in the event of an emergency.


Dog Days requires that you contact your petsitter before you leave for your tripThis is both to confirm that your travel plans remain the same as previously discussed and to give your petsitter the opportunity to ask any final questions.

What to expect while you are away
Communication is important! Dog Days requests that you make your petsitter aware of your communication expectations. Some clients like to receive text messages or emails after we have visited their pets.  Some people like a daily check in call. Some people prefer to call us at their convenience to check in as needed, and some people prefer to only be contacted if there is a problem or question.  We respect each client’s individual needs and requests, so please be clear with us before you leave for a trip.

What to expect when you arrive home
Dog Days will leave detailed reports of your pet’s daily activities. Included in this information are feedings, water intake, medication reports, walk reports, litter box cleanings and more.

Dog Days absolutely requires that you let your petsitter know as soon as you have arrived home. Not only do we want to confirm that you made it home safe, but we want to be sure your pets and home are just as we left them.